Support
Help & FAQ
Answers to common FLEX-5 questions. Need something else? Email support@atomiotech.com.
How many sound files can the FLEX-5 store?+
The FLEX-5 can support up to 250 custom MP3 or WAV files for playback under PLC control.
What is the default IP address and how do I configure the device?+
The default address is 192.168.1.199:8080. Open that address in a web browser to reach the configuration interface, adjust network settings, and establish the PLC connection — then restart the device for the changes to take effect.
How do I connect the FLEX-5 to my PLC?+
Enter your PLC's IP address in the built-in web UI. The FLEX-5 communicates over EtherNet/IP and shows live connection status so you know the link is healthy before you run a batch.
How does the FLEX-5 recover data if a USB stick is missing or fails?+
Every batch is also archived on the device (the most recent 30 files / 30 days). If a copy fails, the PLC fault bit is raised and the web UI shows the reason. Insert a healthy stick and use 'Copy Selected to USB', or trigger PLC-initiated recovery to backfill the latest files.
What USB format does the FLEX-5 require?+
Format the USB stick as NTFS (or FAT32 where noted) and make sure it mounts as the expected USB volume. You can pulse the USB presence-check bit to confirm a stick is detected before finalizing a batch.